A help desk is a division or somebody who offers support and information, typically for technological or computer issues regarding the textile industry.
Included Services
- Can raise Issues
- Remote access to the ticketing system
- Advanced filters and tags for more search options
- Time tracking to measure the resolution rate per agent
- Our Helpdesk module helps you to transfer tickets to other employees
- Employees receive notifications of when new tickets have been cancelled or when they have been delegated.
- Ticket actions give you the ability to merge one or more work procedures.
|
Benifits of services
- Assign Tickets to the Right Members of Your Team
- Avoid Duplicate Replies
- Resolve Tickets Faster With Internal Collaboration
- Receive regular alerts and notifications
- Operate From Any Part of the World
- Average first response time
- Ticket resolution time
- Ticket backlog
|
A help desk is a tool that streamlines customer interactions, enabling organizations to assist clients more quickly and proficiently. Any support team may provide the greatest customer service experience possible by using a help desk.
